Turn browsers into buyers using the power of chat

Manage customer conversations, create automated messages, and get insights to focus on chats that convert, all from Inbox.

No credit card required.


How Inbox works

Set it up in admin

Add Inbox for free and customize online store chat, saved responses, and more right from your admin.

Chat anytime from anywhere

Talk to customers and manage conversations with ease from the mobile app or web.

Get insights

Use metrics in your admin to understand how chat is performing so you can plan for growth with confidence.


Turn conversations into checkouts

Cart actions

Get insights into what customers have in their cart when you talk to them using online store chat.

Discount codes

Share custom discount codes over chat to close sales and turn a one-time shopper into a loyal customer.

Message classification

Identify conversations that are likely to lead to a sale with automatic message classification.


70% of Inbox conversations are with customers making a purchasing decision


Help more customers in less time

Instant answers

Save time and let customers get quick answers to common questions about shipping, returns, and more.

Quick replies

Keep your brand consistent, and use saved response shortcuts to help customers quickly.

Order status

Spend less time on customer support and send automated order status updates over online store chat.

The power to chat on your terms

Customers expect answers fast, and the pressure to respond in real time is a challenge for most businesses. But with Inbox, you can deliver high-quality messages without the need for live business chat.

Automated messages

Greet customers with automated messages so they feel welcome, and let them know when you’re available for real-time help.

Follow up with email

Collect customer information at the start of the chat, and continue conversations over email without leaving Inbox.

Turn browsers into buyers using the power of chat Inbox is a free business chat app built right into your admin.

No credit card required.